I'm all for a good boycott and I really want to shop at smaller privately owned businesses. I get it. But the big box stores make it very difficult and I don't feel like the little guys are doing all they can to get my business.Case in point, plants from Home Depot (or Lowes) versus plants from J&P. Last summer I purchased 26 Simplicity Hedge Roses from J&P and was very pleased with them. They arrived in good condition, and all 26 bloomed profusely all summer long. See below.
But 3 of them did not make it through the winter. J&P says I can only return them within 60 days and that they can't be responsible for harsh weather or neglect, so I'm stuck with these 3 dead roses. Is it reasonable that I selectively neglected 3 of the roses in the middle of the 26? Or that the weather was harsher on those 3 than the other 23? Doubtful. My problem is that, had I purchased these from my evil neighborhood big box store, I could simply yank them out of the ground and return them for a refund, or exchange them for 3 new ones. But unfortunately I do not have that option.
As a consumer, how can I justify buying from this company in the future? Must I rely solely on my willingness to take a bigger risk for these non-big box stores. Shouldn't these companies meet me half way on the sacrifice? I'm even willing to pay higher prices and travel further to shop but when I don't get a quality product and the return policy doesn't even allow me an exchange, I struggle to justify it.
I don't expect smaller companies to be able to offer competitive pricing but I do expect them to have the best quality plants and buffing up their return policies so that they match the big box bullies seems like the least they could do. And if they are not willing to do that, then I'm not sure I'm willing to make the sacrifice.
I don't expect smaller companies to be able to offer competitive pricing but I do expect them to have the best quality plants and buffing up their return policies so that they match the big box bullies seems like the least they could do. And if they are not willing to do that, then I'm not sure I'm willing to make the sacrifice.
Am I wrong about this? Somebody, please, help me see the light.